If you are not completely satisfied with your purchase, certain items may qualify for a return within 20 days from the original purchase date. Approved returns are not refunded back to the original payment method but are instead issued as online store credit linked to the email address used at checkout. Please be aware that original shipping charges are non-refundable, and an $8 restocking fee will be deducted from the total return amount.

At this time, exchanges are not available. Customers who wish to obtain a different size, color, or item are encouraged to return their original purchase and place a new order once their store credit has been issued following the completion of the return process.

In cases where an item arrives damaged or does not match what was originally ordered, customers should initiate a return request through the official return portal. During this process, it is important to select the appropriate reason for the return and upload all required images to support the claim. This helps ensure a timely review and resolution.

To be eligible for a return, all merchandise must be in unused condition, free from wear, and include all original tags and packaging. Items that do not meet these requirements may be rejected, and no credit will be issued. It is essential to carefully inspect items before sending them back to ensure they comply with these standards.

Certain items are considered final sale and cannot be returned or refunded under any circumstances. These products are clearly identified on their respective product pages and are sold as-is. Additionally, purchases made online cannot be returned at physical retail store locations, and store credit issued online cannot be redeemed in retail stores.

The value of any issued store credit will match the purchase price of the returned item or items, excluding shipping fees and applicable deductions. For orders shipped to Canada, the company does not cover or reimburse any duties, taxes, or additional charges associated with returns or exchanges. Furthermore, purchases made in retail stores or through special order categories are final and not eligible for return.

There are also specific product categories that are not eligible for return. These include collaboration items, jewelry, watches, hats, gloves, swimwear, bundled gift sets, and undergarments such as underwear and socks. Accessories like keychains, as well as home-related products including furniture, decor, dishware, and office items, are also excluded. Collectible items such as figurines, plush toys, and specialty pieces like BE@RBRICK are likewise non-returnable.

To begin a return, customers must access the designated return portal and provide their six-digit order number along with the delivery zip code associated with the purchase. After submitting the request, the return will undergo a review process. If approved, a prepaid return shipping label will be sent via email within two to five business days.

Once the returned package has been delivered to the warehouse, processing may take approximately seven to fourteen business days. After the return has been fully processed and approved, the corresponding store credit will be issued to the customer’s account.

For any additional questions or assistance regarding returns, customers may contact customer support via email. The support team is available to help clarify policies and guide customers through the return process to ensure a smooth experience.